SHOPPING INFORMATION

In British Columbia there are many online dispensaries that do not operate under the federally-approved medical marijuana system. Operation of these dispensaries are allowed by the City and the VPD so long as there are no sales to minors or gang affiliations.

In order to comply with this and to also prevent fraudulent orders, we must request customers send a photo or scan of valid government ID. We do not keep records of your ID on file; they are deleted after verification.

Your photo or scan must include your full name, date of birth, address, and photo. Any other information such as license no. can be safely omitted or covered up.

All e-Transfers are processed 7 days a week from 9 AM to 5 PM PST. Any transfers made after 5 PM PST may not be collected until the following morning. When we collect your e-Transfer is when your order will be processed and prepare for shipping. You will then receive an email with your tracking number within 24-48 hours of your payment being accepted.

Orders with bulk amounts will require a signature on delivery to prevent theft and ensure the safety of delivery for large orders. If you wish to opt out of this then leave a note on your order, however, we will not be liable for your package once it reaches its destination.

You can also request signature on delivery for smaller orders by also leaving a note while placing your order.

Every order is vacuumed sealed and packaged where it is scent-proof, free of any odor, and then sealed in an envelope. This makes it appear as any other package delivered by Canada Post.

All images are captured in-house by us and are true-to-life of the respective product you can expect to receive.

Our store accepts orders everyday from 9 AM to 5 PM PST. This means e-Transfers are also accepted over the weekend.

Customer service hours and shipping are dealt with from Monday to Friday, 9 AM to 5 PM PST.

PAYMENT INFORMATION

Currently, only Interac e-Transfer through any participating Canadian bank or credit union is accepted. Sending an e-Transfer takes only a couple of minutes through most online banking portals or mobile apps.

All purchases on consumable products are final – no refunds or exchanges.

Issues regarding non-consumable products will be investigated.

If you wish to cancel or make changes to your order, you are required to place a new order and we will cancel the previous one. Email [email protected] the order number of the one you would like to cancel or make changes to before placing a new one.

If you would like to cancel an order that has not yet been shipped then email [email protected]. All cancellations or changes to orders are made on a best-efforts basis.

Contact [email protected] immediately.

Please be ready with any relevant identification needed to confirm your order.

If you do not receive your package by the scheduled date or up to 2 days thereafter you can open up a ticket with Canada Post to conduct an investigation, or have us contact them. This process may take up to 5 business days to try and locate your package. If it is found, they will re-ship it to you and you will receive it in a few days time. In the case of your package being irrecoverable, we will send you a one-time replacement of your order for free.

Require further assistance?

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CONTACT INFORMATION

Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.